Family Bank CEO Rebecca Mbithi (second from left) withKBA CEO Dr. Habil Olaka, DTB Bank Head of Client Excellence Azra Thobani (left) and Ms. Korir during the presentation of the 2020 Banking Customer Satisfaction recognitions. The banks were ranked “Top Overall” in digital experience and customer satisfaction

Standard Chartered Bank Client Experience Head Diane Korir receives a certificate of recognition on behalf of the bank for recognition as “Best Overall” in digital experience and customer satisfaction.

DTB Bank Contact Centre Head Sheila Bundi, Dr. Olaka and Ms. Thobani during the presentation of the bank’s recognition as the “Second Best Overall” in digital experience and customer satisfaction.

L-R: Credit Bank Marketing and Communication Manager Monica Chege, Contact Centre Head Judith Wanjala and Dr. Olaka. Credit Bank was recognized as the best tier three bank in digital experience and customer satisfaction.

KBA CEO Dr. Habil Olaka (Left) with Kenya Climate Innovation Centre CEO Mr. Edward Mungai during the signing of a Memorandum of Understanding aimed at advancing the green finance agenda in Kenya by leveraging on climate change innovations and research.